Consumer Law is a set of regulations that protect consumers in their relationships with suppliers of products and services. It ensures rights such as clear information, quality, safety, complaints, and withdrawal, in addition to mechanisms for conflict resolution.
What Does a Consumer Law Attorney Do?
This attorney assists you when you have problems with defective products, poorly performed services, confusing contracts, or abusive commercial practices.
We Are a Law Firm Specialized in Consumer Law
Consumer Law is the legal area related to conflicts arising from consumer relationships. The consumer relationship is characterized by the existence of a weaker party, that is, considered more vulnerable (consumer) compared to the decision-making power of the other party (supplier, merchant, producer).
Therefore, to regulate these issues, there is the Consumer Defense Code (CDC) (a legal norm aimed at preventing abuses against consumers) to provide balance in consumer activities.
In today's article, we will address the areas involved in consumer law, its main problems, and how a Consumer Law Specialist Attorney – RJ operates. At the end of the article, we also separate a series of common questions and answers on the matter. Check it out!
Since Consumer Law is an area that aims to safeguard the receiving parties of a product or service, there are several aspects that may lead to the need for a lawyer, such as:
| Topics | Description |
| Freedom of Choice | Consumer Law allows consumers to freely choose the products and services they wish to purchase, without being forced to accept abusive or disadvantageous conditions. |
| Delivery Deadline | The established deadline for delivering the contracted products or services, which must be met according to what was agreed between the consumer and the supplier. In case of non-compliance, the consumer has the right to compensation. |
| Abusive Clauses | Contractual provisions that harm the consumer, either by limiting their rights or imposing excessive or disproportionate obligations. These clauses are null and void and have no legal effect. |
| Deceptive Advertising | Illegal practice of advertising false or misleading information about products or services, aiming to attract the consumer to purchase. The deceived consumer can seek compensation and the supplier's retraction. |
| Defective Product Replacement | Consumer Law allows consumers to replace defective products or those not conforming to the offer, provided the legal deadline for complaints and returns is respected. The supplier must replace or repair the product at no additional cost to the consumer. |
| Hidden Defect | Non-apparent defect of the product or service, which only manifests after use or consumption. The consumer has the right to compensation or product replacement, regardless of the warranty period, provided the defect is proven. |
| Apparent Defect | Defect or non-conformity that can be easily noticed by the consumer, such as a product that does not work or is broken. The consumer has the right to replace or repair the product within the legal warranty period. |
| Product or Service Incident | Damage or harm caused by a defective or dangerous product or service, such as a consumer accident. The consumer has the right to full compensation for the damage, including material, moral damages, and lost profits, without prejudice to other legal sanctions. |
Thus, among the most debated topics within Consumer Law, we can highlight:
Areas Typically Related to Consumer Law
It is evident that Consumer Law deals with issues related to consumption – after all, it's stated in the very name. But moving beyond the abstract concept, we can list some of the most common areas regulated by this legal specialty:
- Protection of consumer rights, including basic rights such as clear and precise information, product and service safety, etc.;
- Regulation of consumer contracts, such as abusive clauses and unfair commercial practices;
- Resolution of disputes between consumers and suppliers, encompassing legal processes and mediation;
- Regulation of advertising and publicity, covering issues related to misleading information and advertising ethics;
- Protection of consumer health and safety, integrating regulation of dangerous products and quality control;
- Financial protection of consumers, encompassing issues related to credit, improper charges, among others.
Knowing this range of impacts of Consumer Law directs you to understand when your rights are violated. Thus, you can quickly seek a specialist lawyer on the subject to obtain your guarantees in the most appropriate way.
